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Guarantee of Service

GNB seeks to provide a high standard of service delivery, however service delivery outcomes may vary with the nature of the services provided across administrative areas. All requests for information or services are responded to promptly and efficiently as appropriate to customer requests.

Our customers can expect us to prevent unauthorised access to and use of official information and maintain the privacy and confidentiality of information, which is not in the public domain.

All staff adhere to the principles of equal employment opportunity and the Department of Customer Service Code of Ethics and Conduct.

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